Shipping & Return Policy

Shipping and Delivery

Products are shipped from our warehouse SGS SURGICAL at Delhi by reputed courier agencies. Ordered products can be delivered to your destination within 3-7 working days. However, the delivery process may take 10-12 days to get complete in the locations that come in a difficult coverage zone.

Process of Shipping

After getting the order placed, the pick-up gets scheduled for the further process; it almost takes 24 hours or 1-2 days in some scenarios, ( if the order is placed on weekends or any holiday, the order will be processed on the next working day) for the parcel to get shipped. We do not ship any product on Sundays and Saturdays also, after 4:00PM.

After shipping, the customer will be provided with a tracking link via SMS or email on the phone number and email address he/she had used to place/book the order.

Once the product is shipped, it takes least 5-7 days to get product delivered to the customer’s address, from the day of placing the order and mostly depends on the customer’s location, especially tribal areas and rural areas take more time for delivery. So, in such cases we request our customers to wait for a few more days.

If it exceeds this time period, you can contact Ojla through mail/call/live chat support for guidance and help regarding product delivery.

Shipment Speed and Delivery Charges

• We at Ojla ship our products pan India.

• Minimum order value should be above Rs. 100.

• A minimum shipping fee of Rs. 49/- will be levied on orders below Rs. 449/-.

• Cash on Delivery available for orders from Rs. 200 to Rs. 2000.

• Order above 2000/- will be accepted on prepaid payments only.

• Orders placed on Saturdays after 4:00 PM will be processed for shipment only on the following Mondays or upcoming working days.

• It may take 5-7 days for the product delivery at the destination after shipment is done at our end.

• The estimate delivery time may vary slightly from State to State & Metro to Non-Metro City. Days are calculated as working days, excluding Sundays & Holidays.

Cancellation Policy after placing the Order

Kindly Note* that any order won't be eligible for cancellation if the request is raised after 24 hours of placing the order.

Return, Refund and Exchange Policy

At Ojla, we continuously endeavor to provide you the best and easiest shopping experience. However, Ojla is not responsible to return used products, products with tampered or missing serial numbers, including labels and price tags also, if the return or exchange request is made outside the given time period.

Ojla is not responsible for any damage caused after product delivery.

In the situation of any problem or quality issue associated with the delivered product, you can contact our customer care service team email us at ojla.customercare.com within 2-3 days of the product delivery.

A customer will be eligible for the exchange of the product if products delivers to him in broken and damaged condition (Kindly note this that damages after the delivery is not exchangeable).

Note* Your request for exchange will be considered only when you notify us within 2-3 days of product delivery.

• Ojla Orthotic Range bought during the period of "Payday Sale, Month-end Sale, Special Offer Sale, Festive Offer Sale, Black Friday Sale, FREE MOVIE TICKETS Sale, or any kind of sale" will not be eligible for return/replace/refund.

Any purchased good can be eligible for return/replace/refund only if fulfills the following conditions….

- Sold/ delivered in physically damaged condition

- Any missing part or accessory

- Product is not used

- Product packaging is not opened

- If you receive any product in broken or damaged condition or if you have received any wrong product in the place of which had ordered, for its return and exchange, you can call / mail/ message us on the given contact details. Dr. Ortho provides 2-3 day of validity to get your goods returned after the delivery is done. But, if you fail to inform us about the same at the specified time limit, no refund/replace/return will be processed.

Once the returned product is received by us, we will initiate the process of refund and it may take 3-5 working days to get the returned amount reflected in concerned customer’s account.

Points need to be considered for the whole process:

• We can exchange or return any product if the received item is unused, intact, saleable and in an undamaged condition with original packaging and receipt.

• Return and exchange requests will be subjected to checking and inspection by Ojla Team.

• The product should be in its original packaging & with the product invoice.

• Postage & shipping will not be refunded.

• Once your request accompanied with return or exchange or refund is accepted, the further process can take 7-21 working days to get it complete.

Ojla Store is not responsible for any damage caused after product delivery.

In the situation of any problem or quality issue associated with the delivered product, you can contact our customer care service team email us at customercare@gmail.com within 2-3 days of the product delivery.